FAQ

You have a question? Give us a call!

Maybe we can answer your question here already.
You can reach our service team by phone at  +49 (0)89 / 24 20 90-0
For this number, general telephone charges apply according to the tariff of your telephone provider.

Our office hours:
Monday to Thursday: 09:00 to 18:00
Friday: 09:00 to 17:00
Saturdays, Sundays and public holidays: closed

Outside the service hours you can send us an e-mail to info@long-time-liner.com.
We will get back to you with a reply as soon as possible.

 

Frequently asked Questions:

How do I register?

To register for the LONG-TIME-LINER online shop, please visit https://www.long-time-liner-onlineshop.com/en/my-account/.

Please enter your e-mail address and optionally your VAT ID on the right side under “Register”. Please accept the privacy policy and click on the button “Register”.

Please note: Afterwards you will receive an e-mail from us containing a link to activate your account. Please click on this link to complete the registration.

Once we have received your registration, we will review it and then activate your account corresponding to your customer group. Please be patient, your account will usually be activated within the next two working days.

If you have problems with the registration, please make sure that you have entered your data on https://www.long-time-liner-onlineshop.com/my-account/ on the right under “Register” and not on the left side under “Login”.

If you are experiencing problems with the registration and your VAT ID is declined, please check the correct spelling of your VAT ID. Please also make sure not to enter your tax number, but your VAT ID.

If the registration still does not work, just leave the field for your VAT ID empty and enter only your e-mail address. You can always re-enter your VAT ID at a later time, for example during the payment process.

It is very likely, that your account has not been activated yet. As we check each account individually, it can take up to two working days, until your account is activated. As soon as your account is activated, you will receive an email from us.

You can then start your online shopping!

Please note: If the visibility of the products and prices is still limited, please refresh your browser or log in again.

We check each account individually and then activate it. Therefore the activation can take up to two business days.

You will receive your password after your registration with the same email, which contains the link for the account activation. Of course you can change your password under https://www.long-time-liner-onlineshop.com/en/my-account/edit-account/.

If you did not receive an email with your password, please contact our service team.

You can change your password here: https://www.long-time-liner-onlineshop.com/en/my-account/edit-account/. Please have your recent password at hand.

You can reset your password here 

After you have placed your order, you will receive an order conformation by e-mail from us. Of you do not receive an e-mail, please call our service team at +49-(0)89-24 20 90-13 or -33

Yes, most likely your order has been received. Please contact our service team at +49-(0)89/-24 20 90-13 or -33. We will be happy to give you information about the status of your order.

Depending on the method of payment, we usually ship your order within 2-3 working days.

If the ordered products are damaged or you are not satisfied with your delivery for any other reason, please contact our service team at +49-(0)89-24 20 90-13 or -33 or send us an e-mail at: info@long-time-liner.com. We will make sure to find a quick and uncomplicated solution for you.

Marketing materials can only be ordered by Long-Time-Liner® Linergists®.
If you have completed a training with us and still cannot see and / or order any marketing materials online, please contact our service team at +49(0)89 / 242090-13 or -33.

The sale of devices, supplies and pigments is only for self-employed persons such as entrepreneurs or freelancers.

Our devices can only be purchased by professional users who completed a Long-Time-Liner® training.